Grievance Redressal Policy
 

At Adorastylez, opersted by Rayocorp Amaze Innovators Private Limited, we aim to provide every customer with a dependable and transparent shopping experience. We uphold principles of fairness and openness in resolving all consumer concerns. This Grievance Redressal Policy has been established to ensure your complaints are addressed swiftly, appropriately, and in line with all applicable legal requirements.


Definition of a Grievance

A grievance refers to any dissatisfaction or problem experienced with a product or service purchased through our platform for which a solution is requested. This can include product defects, delivery delays or errors, payment complications, issues with exchanges, returns or refunds, dissatisfaction with our service representatives, or queries concerning our operational policies.


Process of Raising a Grievance

If you encounter an issue, kindly connect with us using our available support options:

Access Help Section
Go to the "Help Centre" or "Contact Us" link on our website or mobile application.

Select Concern Type
Choose the issue category most relevant to your complaint.

Submit Request
Enter order ID, describe the issue, and attach any documents or images required for validation.

Once submitted, our team will carefully review the concern and respond with appropriate assistance.


Escalation to Grievance Officer

If the initial resolution does not satisfy you, you may escalate your concern to our nominated Grievance Officer. This appointment complies with the Information Technology Act, 2000 and relevant laws. The Grievance Officer is entrusted with handling escalated complaints, ensuring transparency, and providing impartial oversight. The officer can be contacted via email at rayocorpamazeinnovtors@gmail.com.


Grievance Resolution Framework

Acknowledgement: A confirmation email will be sent within 48 hours of receiving your grievance.
Unique Tracking ID: A reference ID will be issued so you can monitor complaint progress.
Resolution Period: Our team, in coordination with the Grievance Officer, strives to resolve complaints promptly, generally within 7 working days or as mandated by applicable laws.
Ongoing Updates: Customers will be notified of developments regularly via registered communication details.



Closure of Complaints

A grievance is deemed closed when:

  • You accept the solution offered by our team or Grievance Officer.
  • You do not respond to our follow-ups within a reasonable timeframe.
  • A final decision is delivered in accordance with company policy and governing law.

     

Contact Information

For fresh complaints or additional clarifications, kindly reach us at rayocorpamazeinnovtors@gmail.com.


Note

This policy may be updated over time. Please consult our Terms of Use and Privacy Policy for the latest version.